Kokybės vadybos sistemų poveikis organizacijų gaunamai naudai ir kokybės kultūrai
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Dissertation object – the influence of the quality management systems and received benefits on organizations registered and operating in Lithuania, which implemented ISO 9001 quality management system and are incorporated into public lists of certified quality management systems, made by Standardisation Department at the Ministry of Environment of the Republic of Lithuania. Examined and cleared conditions and motives of implementation of the ISO 9000 standards, its influence on received benefits and development of the quality culture in the organizations and their interfaces are shown in the dissertation. There are received statistically significant positive correlations of internal motives, internal and external benefits as well as external motives and internal and external benefits. When internal benefits are stronger, after implementing the quality management system in the organization, in the process of creating the quality culture more important is vision of quality, management practice, communication in the organization, quality culture and behaviour . It is shown that in the case of stronger internal and external benefits, after implementing quality management system in the organization creation of the quality culture in the organization also gets stronger. According to carried out research, four- quadrant model is given. Organizations that want to implement or has already implemented QMS and want to have strong quality culture in the organization can use the scientific insights and interpretations of the study and results of empirical research. The information given in the dissertation allows to evaluate motives of QMS implementation, received benefits and level of quality culture as well as predict improvement fields.