Individualių klientų pasitikėjimo ir jo įtakos komercinių bankų stabilumui vertinimas
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The dissertation examined the problem raised – it was determined what factors are the most important in forming the personal consumers’ trust in commercial banks and the impact of personal consumers’ trust’s effect on the stability of commercial banks. The first part of the dissertation reviewed the scientific literature, analysed the theoretical concepts of trust in commercial banks; examined the interoperation of banks’ stability and trust. Summarizing the results of the research the thesis proposed upplementing bank stability describing model CAMELS with consumers’ trust factor and use CAMELS + T model. The second part of the dissertation introduced the theoretical model of commercial banks’ personal consumers’ trust and its effect on the stability of the bank as well as proposed the model evaluation methodology. The third part of the thesis conducted the coherent assessment of trust formation and its impact on banks’ stability, and provided the results of banks services’ consumer surveys and expert evaluations. The dissertation is finished with conclusions and further research guidelines, references and appendices.