Vietos savivaldos institucijų organizuojamų viešųjų paslaugų sistemos tobulinimas
MetaduomenysRodyti išsamų įrašą
The dissertation analyzes the perspective of development of the system of public services organized by local government institutions. In the context of global structural changes in public administration the organization of provision of public services at the municipal level encounter multiple challenges. The functionality of public services‘ systems formed with the basis of mixed market is provided by the dynamism of innovative solutions requiring integration of new knowledge and practices. A nature and coherence of the organization of public services as a research object with many other societies‘ and national development processes determines the specificity of the public service management while the lack of valuations resolution of multipliers defining the quality and efficiency of organization of services, interpreted in different ways, requires improvement of the research methodology. This is one of the few studies in which quality of public services perceived by consumers is valued by the method of documents analysis, focusing not on technical indicators but on the subjective (individual consumption) level, on research of service attributes which determine the consumers‘ dissatisfaction. This research also carries out the survey of heads of municipal administrations structural subdivisions. By interpreting the results of empirical research in the context of organization of theoretical public services and specific conditions of Lithuanian local governments the insights for functional public services system formation are formed and supported.