Pagalbos namuose paslaugų teikimo vertinimas

Abstract

The number of home help service recipients has a tendency to increase. As a result, home help service is becoming an increasingly important part of the Lithuanian social security system. The article discusses the main aspects of home help service assessment of recipients and carers. The aim of this article is to analyse the aspects of assessment of home help service by recipients and carers. Survey data collection involved unstructured interviews with home help service recipients and focus group interviews with carers. The data revealed the main home help service satisfaction factors. It turned out that for the successful provision of services, the skills and knowledge of carers are dapted them into the direct work with clients, as well as the ability to understand clients’ needs. If the services implement the recipients’ expectations, they are satisfied, and if not—they are dissatisfied. The assessment of analyzing home help support services revealed the need to increase the professionalism of carers and improve their psychological preparedness through further training of direct duties and improving communication skills with elderly and disabled persons.