Peculiarities of electronic public services implementation in European Union and Lithuania

Abstract

Purpose – to distinguish the main theoretical aspects and peculiarities of implementation of electronic public services in EU and Lithuania and to give recommendations in order to implement these services in a higher level of efficiency. Design/methodology/approach – scientific literature, legal documents and statistical data analysis methods have been used. An expert qualitative opinion survey was carried out, in which nine experts were interviewed (The Republic of Lithuania’s Ministry of Interior E-government policy division specialists). The survey aims to clarify the basic problems, principles of electronic public services implementation and the development perspective of these services in Lithuania. Findings – after analyzing the main peculiarities of electronic public services implementation in the EU and Lithuania, recommendations in relation to electronic public service improvement perspective were introduced. Research limitations/implications – after analyzing theoretical aspects of electronic public services implementation, peculiarities of electronic public services implementation in the EU and Lithuania, and doing a quantitative study, the basic principles were determined, on which the electronic public services are implemented in the EU and Lithuania. Also, the main problems were encountered in implementing electronic public services, best practices in the EU countries, regulation and development perspectives of electonic public services in Lithuania. Practical implications – the most important electronic government (hereinafter – e-government) services development principles, problems, best practices, regulation and development perspective of Lithuania reflect the practical implications. This information could be used in order to develop electronic public services implementation. Originality/value – electronic public services were analyzed through theoretical aspects: principles, models and implementation issues. Peculiarities of electronic public services implementation in the EU’s experience were discussed, touching the issue of electronic public services, involving EU documents, countries of good practice, Lithuanian electronic public services regulatory issues and development perspective.