Internal marketing in Portuguese health care
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Our study replicates and extends prior research on internal marketing by adapting the Jou, Chou and Fu’s (20083) scale for the health care context. Our study includes a sample of 234 nurses, 135 from public hospitals using a traditional management model and 99 from long-term care units using a non-traditional management model. Our findings indicate that the IMS, when used to measure nurses’ perceptions of their organisations’ internal marketing orientation, was reliable. The findings also indicate a relatively low (mean = approximately 3.2 in a 7 point scale) perception of international marketing practices in our sample organisation.
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