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Business Customer Satisfaction with B2B Consulting Services: AHP-Based Criteria for a New Perspective
The paper aims to take a novel look to customer satisfaction with B2B service through the lens of customer perception of service quality criterions. By literature review, service quality models define sets of key factors, ...
Towards an Inclusive Society: Review of Google Trends Data of User Interest in the Deaf Comparing to the Blind and the Disabled
The COVID-19 pandemic has brought great difficulties for the deaf, the blind and people with disabilities in general, in addition to the difficulties of everyday life. This study aims to examine the public interest in the ...
"White collars" on self-reported well-being, health and work performance when teleworking from home
In the wake of the pandemic, telework became relevant to more employees than before. Researchers suggest both positive and negative impact of telework on employees. The study examines office workers’ self-reports on the ...