The paper aims to take a novel look to customer satisfaction with B2B service through the lens of customer perception of service quality criterions. By literature review, service quality models define sets of key factors, ...

The COVID-19 pandemic has brought great difficulties for the deaf, the blind and people with disabilities in general, in addition to the difficulties of everyday life. This study aims to examine the public interest in the ...

In the wake of the pandemic, telework became relevant to more employees than before. Researchers suggest both positive and negative impact of telework on employees. The study examines office workers’ self-reports on the ...