In the article the quality of the social care services is analized in the context of the public services organization and evaluation, considering the aspects of the institutional care reorganization. The main challenges, that ...

After having analyzed the quality assessment models, it has become clear that EQUASS quality system in the EU countries is recognized as the most suitable one in the social sector. In order to collect empirical data, in ...

Social care providers need to ensure quality services to service users. The problem is characterized by insufficient attention to the quality management of service provided by social care institutions, quality assessment ...